Cancellation Policy, Returns and Refunds


JoyGlobal believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

  • JoyGlobal does not accept cancellation requests for perishable items that come under edible category like Icing colours, Sugar paste, eatables etc.
  • In case of Customer Cancellations, a Charge of 15% will be Levied on the Invoice Amount. 
  • In case of Seller Cancellations, No Charges will be Levied on the Customer.
  • After the order is processed/shipped : A Charge of 15% on the Invoice Value would be levied in case Order is cancelled by the user. Along with that, Customer will have to pay both forward and return shipping cost to seller for replacement/cancellation/return.
  • Seller can cancel order on account of non-availability of stock or any other reason
  • In case of Natural Calamities/Strike or any Unforeseen Conditions, we can cancel an order by confirming with the Customer. 


Return of your purchase can be initiated by writing an email to any time within 7 days from the time of delivery. For hygiene reasons, returns are not accepted for edible products.

There could be certain circumstances beyond our control where you could receive a defective product or a product that is not the same as per your original order. We will replace the product to your satisfaction at no extra cost.

The return process of the product can be restricted depending on the nature and category of the product.


  • Please notify us of receipt of a Defective product within maximum 48 hours of delivery.
  • Products/Items should be UNUSED.
  • Products should be returned in their original packaging along with the original price tags, labels and invoices.
  • It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of goods in transit.
  • Reverse shipping has to be done by the consumer and shipping charges will be borne by the customer. However, if the consumer is unable to arrange for the pickup, and the company arranges the reverse pickup of the product, then reverse shipping charges will be subtracted from the Final payout. The customer must confirm the reverse shipping charges before requesting the company to arrange for the reverse pickup.
  • The Return Package have to be sent to the following Address:
    JoyGlobal Team
    J-203, Front Portion Basement, Saket, New Delhi- 110017
    Near PNB Bank
    Contact No.: +91-11-46012436, +91-9910543275, +91-9717789820


  • We will process the refund after receipt of the product by JoyGlobal. Refund will be processed based on the mode of payment of the order
  • Orders paid by credit/ debit card will be refunded by credit back to the credit/ debit card within 7 working days and the refund will reflect in the next statement.
  • Orders paid by net banking accounts will be credited back to bank account.
  • For all other modes of payment, we will send a refund cheque. The cheque will be made in favour of the name as in the "billing name" provided at the time of placing the order.